Frequently Asked Questions
ElephMax specializes in the production of furniture CNC machines, furniture production line, CNC nesting machines, wood door making machines, Automatic edge banding machines, CNC drilling machines, ATC CNC routers, fiber laser cutting machines, stone CNC routers, oscillating knife cutting machines, and more.
Yes. We can manufacture machines according to your machine appearance, labels, functions, specifications, and other requirements. We can also customize them with your logo, brand name, and special requirements through our OEM capabilities.
Production time depends on the machine model, quantity, customization, and current production schedule. Our sales team will confirm the estimated delivery time before you place an order.
Yes. Finished machines are tested before shipment. We check important functions, machine movement, control systems, and processing performance based on the machine type.
We have certifications from CE, ISO, SGS, EMC, RoHS, and more.
We usually need information about your material, product, product size, required machine functions, production volume, and destination country. Photos, drawings, or product samples can also help us recommend the right solution.
You can send your payment through L/C, T/T, PayPal, or Western Union. We require 30% deposit and the remaining 70% should be paid before shipment.
Yes. We can provide the required machine and shipping documents based on the order and destination.
Yes. We provide installation guidance and can arrange on-site installation support when required by the project.
Absolutely. We provide training to help operators learn how to use the machine safely and correctly.
Yes. Our service team provides technical support after the machine is delivered. We can help with basic operation, machine settings, troubleshooting, and maintenance questions.
Yes. We provide spare parts for machine maintenance and replacement. Our team can help identify the correct parts based on your machine model.