Support From Planning to Production

ElephMax provide support before, during, and after your machine purchase. Our team helps you choose the right equipment, plan your factory, follow the production process, and keep your machines running smoothly.

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Pre-Sales Services

Our team learns your products, materials, production needs, and factory space before you place an order. We will recommend a suitable machine or complete solution.

Factory Layout Design
We can help you plan the layout of your factory based on your machines, working space, material flow, and production process.
Machine Selection
Our team helps you select equipment according to your material, product size, production volume, processing needs, and budget.
Solution Planning
We can help plan the complete production process for larger projects. We review required machines, production steps, and material flow.

During Production Services

Our team keeps you informed about the manufacturing process after the order is confirmed.

Progress Updates
You can learn about the progress of your machines and receive important information about production, testing, and preparation before shipment.
Factory Inspection
You can arrange a factory inspection before shipment when needed. The inspection include checking of appearance, main components, assembly, and more.
Machine Testing
We test the finished machine before shipment to check its main functions and operating condition. We also provide test information, photos, or videos.

After-Sales Services

Our service continues after the machine arrives at your factory. We provide support to help you install, operate, and maintain your machines.

Installation
Our team provides installation guidance to help you setup the machine correctly. Installations can be arrange for projects that require on-site support.
Training
We provide machine operation training for your operators. Training includes basic machine operation, software use, daily checks, safety rules, and simple maintenance.
Remote Support
We can help you check machine settings, software, electrical systems, and basic operating problems through online communication.
Spare Parts Support
We provide spare parts support for machine maintenance and repairs. Our team can help identify the correct parts and provide replacement parts based on the machine model.